Our Promise, Your Confidence

Our Return Policy

We offer a 7-day return period from the date of delivery.

To be eligible for a return, the product must:

• Be used no more than 10% of its original quantity.
• Remain clean, unaltered, and in its original condition.
• Include all original packaging, along with any free samples, promotional gifts, or complimentary items, which must remain unused.

Returns that do not meet these criteria may not be accepted.

Our Exchange Policy

We offer a 7-day exchange period from the date of delivery.

To be eligible for an exchange, the product must:

• Be used no more than 10% of its original quantity.
• Remain clean, unaltered, and in its original condition.
• Include all original packaging, along with any free samples, promotional gifts, or complimentary items, which must remain unused.

Exchanges requested outside these conditions may not be accepted.

Shipping & Delivery Guidelines

Returns: Customers are responsible for the shipping costs when returning products to our warehouse. If a return is not accepted, we will ensure the product is returned to you, and the shipping charges will be covered by us.

Exchanges: For exchanges, customers are responsible for the shipping fees when sending the product back to our warehouse. If the exchange is due to a defect, imperfection, or any issue with the product, we will ship the replacement to you at our expense. For exchanges requested for personal preference or other reasons, shipping costs will be the customer's responsibility.

Processing & Fulfilments

Returns: Upon receiving the returned product, we will inspect it and process your return within 7-10 working days.

Exchanges: Once the product is received, it will be reviewed within 7-10 working days, and we will notify you regarding the status of your exchange.

Refund Process

Refunds are processed through the original payment method. For cash-on-delivery (COD) purchases, our team will contact you using the details provided at checkout to confirm the bank account for the refund.

Damaged Delivery

Any product received damaged during delivery must be reported within 3 days of receipt. In such cases, please ensure you record a video while unboxing the product for the first time to serve as evidence.